Accessibility Statement
Accessibility is an integral part of professional, respectful and equal service. We work to give everyone access to our information, content and services, taking into account a wide range of needs and ways of using the web.
Terms & policies – go to another page
UnitedXP – International Shipping and Customs Brokerage Ltd. (יחדיו) is committed to providing accessible service to all of its customers, business partners and website visitors.
We recognize that people use our website in different ways, including with a keyboard, screen readers, screen magnification, assistive technologies and personal settings.
This statement sets out our accessibility policy, the applicable standards, the accessibility menu installed on the website and the adjustments it offers, possible limitations, how to get help and how to contact us.
1. Our commitment to accessibility and equal service
Accessibility is not only a technical requirement. It is an essential part of service quality, freedom of choice and the ability to take part equally in business and social life.
The UnitedXP website is a source of information on international freight forwarding, customs brokerage, import, export, logistics and international trade.
Our goal is to enable people with disabilities to find professional information, read articles, learn about our services and contact us as easily as possible.
We aim to reduce barriers, identify accessibility difficulties and provide an alternative when a component of the website cannot be used.
2. Legal framework and relevant standards
In Israel, accessibility of services is governed, among other things, by the Equal Rights for Persons with Disabilities Law, 5758–1998, and the Equal Rights for Persons with Disabilities (Service Accessibility Adjustments) Regulations, 5773–2013.
Regulation 35 deals with the accessibility of internet services. Israeli Standard IS 5568 refers to the W3C Web Content Accessibility Guidelines (WCAG), in accordance with the applicable law.
Level AA is the main benchmark in the accessibility requirements that apply to websites in Israel, subject to the exceptions and provisions of the law.
A note on the website's accessibility status: this statement describes the company's policy, the areas of adjustment and the tools installed on the website. An accessibility menu and automatic fixes help visitors use the website, but they do not replace a full accessibility audit. This statement should not be read as a declaration of full Level AA conformance without a current, verified audit report.
3. Accessibility adjustments on the website
Making a website accessible combines a sound content structure, visual design, compatibility with assistive technologies and the ability to use the site without depending on a single input method.
These are the main accessibility areas the website's policy addresses. Their implementation should be verified across all components of the website:
Links, buttons, forms and menus can be reached with the keyboard, with a clear focus indicator.
Information organized in headings, paragraphs and lists, to support orientation and understanding.
Colors, fonts, spacing and backgrounds chosen to support reading and distinguish between elements.
Alternative text for meaningful images, according to their context.
Layouts for desktop, mobile and tablet, taking screen magnification into account.
We aim to provide clear field labels, instructions and understandable error messages.
Link text that makes the purpose and destination of the link clear.
Attention to semantic structure, accessible names for components and correct use of ARIA attributes.
4. The website's accessibility menu New
An accessibility menu appears on every page of the website, letting each visitor adapt the display and the way they use the site to their needs. The menu works in English and Hebrew: on English pages it is shown in English, and on Hebrew pages in Hebrew.
Opening and closing the menu
- Click the round button with the accessibility icon in the bottom-left corner of the screen.
- From the keyboard: press Alt + Shift + A to open or close the menu.
- Press Esc to close the menu and return focus to the button.
- The "Reset" button at the top of the menu turns off all adjustments at once.
The adjustments you choose are saved in your own browser only. They stay active as you move between pages and on your next visit from the same browser. They are not sent to the website and do not identify you.
Adjustments in the menu
The menu offers 34 adjustments in five groups:
Assistive technology
- Screen reader support: adds missing labels to buttons, links, fields and images, and marks page regions.
- Keyboard navigation: reach every clickable element with Tab and activate it with Enter or Space.
- Smart navigation: jump between element types with the number keys (see section 7).
- Read aloud: click a paragraph to hear it, or use the player to read the whole page.
- Voice commands: control the site by speaking, e.g. "scroll down" or "click contact us".
- Virtual keyboard: an on-screen keyboard in English and Hebrew, for typing with the mouse.
Text & reading
- Font size: enlarge the text only, up to 200%.
- Readable font: replaces the site fonts with a plain font.
- Line spacing and letter spacing.
- Left-align text: turns off justified text.
- Text magnifier: shows the text under the pointer in a large floating box.
- Dictionary: select a word to see its meaning.
Color & contrast
- Dark contrast and light contrast.
- Invert colors, while keeping images in their original colors.
- Monochrome: black, white and shades of gray.
- Low saturation and high saturation.
Navigation & orientation
- Page zoom: enlarges the whole page, up to 200%.
- Highlight links and highlight headings.
- Bigger buttons: targets of at least 44 pixels.
- Big cursor and strong focus.
- Reading guide and reading focus: help keep track of the line and paragraph.
- Page structure: a list of headings, regions and links with quick jumps.
Content & media
- Stop animations: stops animations, GIF images and autoplaying videos.
- Mute media and show captions that are available in videos.
- Image descriptions: shows each image's description on hover or focus.
- Hide images: hides images and decorative backgrounds.
- Reader view: opens the page content in a clean window that is easy to read and print.
The menu itself was designed to WCAG 2.2 Level AAA: text contrast of at least 7:1, touch targets of at least 44 pixels, a strong focus indicator, a ✓ mark on active adjustments (not color alone), full keyboard operation and mobile support.
5. Personal accessibility assistant New
At the top of the accessibility menu, a personal assistant builds each visitor a "personal toolbar" with the adjustments that suit them, switched on and ready to use.
- Ready-made profiles: low vision, blind, color blindness, dyslexia, ADHD / focus, epilepsy, motor impairment, cognitive, hearing impairment and older adults. You can combine several profiles.
- Describe it in your own words: type or dictate what you find difficult (for example, "small text is hard for me to read"), and the assistant suggests the matching adjustments. It understands descriptions in English and Hebrew.
- Each adjustment in the personal toolbar can be turned on or off separately, and the "Clear" button removes the toolbar.
Privacy: the text you write to the assistant is processed in your browser only and is not sent anywhere. There is no need to share medical or identifying details.
6. Automatic adjustments on every page New
In addition to the menu, the website automatically applies several adjustments that require no action from visitors:
- "Skip to main content" link: appears on the first press of Tab and lets you skip the main menu.
- Strong focus indicator: a two-tone outline around the focused element, visible on light and dark backgrounds.
- New-window notice: screen readers announce when a link opens in a new window.
- Missing descriptions: an image without a description gets the one from the media library, and decorative images are hidden from screen readers so the file name is not read out.
- Respecting "reduce motion": if you asked your operating system to reduce motion, the website turns animations off.
7. Using the website with a keyboard
Some users do not use a mouse and prefer to navigate with a keyboard or other input devices. These keys may help you use the website:
| Key | Action |
|---|---|
| Tab | Move to the next interactive element. |
| Shift + Tab | Move to the previous element. |
| Enter | Activate the focused link or button. |
| Space | Activate supported elements and scroll the page, depending on context. |
| Esc | Close the accessibility menu and supported windows and menus. |
| Arrow keys | Navigate within certain components and content, depending on how they are built. |
| Alt + Shift + A | Open or close the accessibility menu. |
| Alt + Shift + D | Show the meaning of the selected word (when "Dictionary" is on). |
Smart navigation with number keys
When "Smart navigation" is on in the accessibility menu, you can jump around the page with the number keys:
- 1 headings · 2 links · 3 form fields · 4 buttons · 5 regions · 6 images · 0 top of page.
- Hold Shift with a number to go to the previous element of that type.
Key behavior may vary by operating system, browser and active component. If you find an element that cannot be operated with the keyboard, please let us know.
8. Enlarging text and adjusting the display
In the accessibility menu you can enlarge the text only ("Font size") or the whole page ("Page zoom"), up to 200%. Most browsers also let you zoom the display:
- Ctrl and +: zoom in on Windows computers.
- Ctrl and -: zoom out.
- Ctrl and 0: return to the original size.
- On Mac computers: use the Command key instead of Ctrl.
- On mobile phones: use the device's accessibility and display settings.
We recommend using an up-to-date browser and the accessibility options built into your operating system.
9. Screen readers and assistive technologies
Screen readers present information through speech or a braille display. Common tools include NVDA, JAWS, VoiceOver and TalkBack.
Supporting these tools requires a sound semantic structure, a logical reading order, labels for form fields and suitable descriptions for non-text content. The "Screen reader support" option in the accessibility menu adds missing labels and marks the regions of the page.
Visitors without a screen reader can use the "Read aloud" option in the menu, which reads English and Hebrew text using the voices installed in the browser.
Full compatibility also depends on the combination of browser, operating system, assistive technology and website components, so it must be checked with dedicated testing.
10. Professional content, tables and data
The UnitedXP website includes professional information, reviews, data, tables, guides and articles on foreign trade, import, export and customs brokerage. This content may include technical terms, figures, comparative data and complex charts.
The accessibility menu can make this content easier to read and understand: "Dictionary" explains terms, "Page structure" lets you jump between headings and sections, and "Reader view" opens an article in a clean window that is easy to read and print.
If a figure, chart or table is not understandable with the technology you use, you can ask for an explanation or an accessible alternative using the contact details below.
11. PDF files, documents and downloads
Some pages may include PDF files, Word documents, presentations, forms and other professional files. Some documents, especially older ones or files received from external parties, may not be fully accessible. The accessibility menu works on the website's pages only and does not change downloaded files.
Document accessibility may include a readable text layer, a correct reading order, structured headings, alternative text for images and correctly tagged tables.
If a file is not accessible, please contact us with the document's name, its link and the kind of accessibility you need. We will review the request and respond appropriately, according to the circumstances and the requirements of the law.
12. Videos, media and visual content
The website may include videos, images, galleries, presentations and other visual content. Making media accessible may involve captions, transcripts, alternative descriptions or other means, depending on the type of content and the rules that apply to it.
From the accessibility menu you can stop animations and autoplaying videos, mute media, turn on existing captions and show image descriptions.
Some older media, or content from external sources, may not include every accessibility adjustment. If you need information from a video or media item that is not accessible to you, please contact us for help or a suitable alternative.
13. External systems and third-party services
The website may link to or embed systems that are not developed or operated directly by the company, including the cargo tracking system, maps, videos, communication services and other external components. Their operation and accessibility may depend on the provider that runs them, and the accessibility menu does not work inside them.
If you have difficulty using an external system linked from the website, please contact us so we can review your request and the help available.
14. Accessibility of our service and offices
Beyond the website, accessible service also covers how we respond to customers and how visitors can reach our offices.
Head office: 4 Yoni Netanyahu St., 3rd floor, Or Yehuda, Israel.
Before visiting, we recommend contacting us to arrange the accessibility adjustments you need. Details about accessible parking, access routes, elevators, accessible restrooms, signage, service points and assistive aids will be provided on request.
15. Known and possible accessibility limitations
Despite the importance we place on accessibility, users may encounter difficulties with some content or systems on the website. Areas that need attention and testing include:
- Older documents or files from external sources.
- Complex data tables and interactive charts.
- Videos without suitable captions or transcripts.
- Third-party components, maps and external systems.
- New content that has not yet been checked for accessibility.
- Components that may behave differently with certain assistive technologies.
Limitations of the accessibility menu
- Read aloud and voice commands depend on the browser. Voice commands work in Chrome and Edge and need microphone permission. Speech quality depends on the voices installed on the device.
- Show captions displays captions that already exist in a video; it does not create captions for videos that have none.
- Mute media applies to the website's own video and audio players. Embedded YouTube videos are muted from their own player.
- The dictionary shows definitions from external sources (online dictionaries for English words, Wiktionary for Hebrew words). The selected word is sent to the dictionary service to look it up, and not every word has an entry.
- The accessibility menu helps visitors use the website, but it does not replace making the content itself accessible and cannot make a website fully accessible on its own.
This list identifies possible areas for review and is not the finding of an accessibility audit. Defects actually found should be documented and listed after a professional audit.
16. How to report an accessibility problem
We invite you to report accessibility barriers, navigation difficulties, unreadable content, problems with assistive technologies or issues with the accessibility menu. To help us understand and handle your report efficiently, please include:
- The address of the page or file where you found the problem.
- What you were trying to do and the difficulty you encountered.
- Your device, browser and operating system, if known.
- The assistive technology or accessibility-menu adjustment you used, if relevant.
- How you would prefer us to contact you.
You can also ask for help without giving any technical details. This information only helps us find the problem and respond efficiently.
17. Contact options and requesting information in an accessible format
If you need information in an accessible format, an explanation of a service, or help completing an action on the website, please contact us. You can tell us whether you would like a reply by email, phone or another means of communication available at the company.
We will review your request and the options for providing help or an accessible alternative, according to the type of information and the circumstances.
18. Accessibility coordinator and contact details
For accessibility matters, please use the company's official contact details below.
If an accessibility coordinator has been appointed, their name and direct contact details should be published here. General contact details do not in themselves confirm the identity of an authorized or appointed accessibility coordinator.
We're happy to help with any accessibility question or request
UnitedXP – International Shipping and Customs Brokerage Ltd.
19. Accessibility testing, maintenance and updates
Digital accessibility is an ongoing process. Content updates, design changes, new plugins and external systems can all affect the user experience. That is why accessibility should be considered when developing new components, publishing documents, changing menus and adding forms.
A professional accessibility audit should cover, among other things, keyboard navigation, screen readers, contrast, zoom, forms, documents and media. After a verified audit, we recommend publishing its date, scope, the conformance level found and any known defects.
20. Official sources and further information
More information about accessibility requirements in Israel is available from the Commission for Equal Rights of Persons with Disabilities at the Ministry of Justice (most of these resources are in Hebrew).
- Guidelines for publishing an accessibility statement (Hebrew)
- Website accessibility guide – Commission for Equal Rights of Persons with Disabilities (Hebrew)
- Equal Rights for Persons with Disabilities (Service Accessibility Adjustments) Regulations (Hebrew, PDF)
- W3C Web Content Accessibility Guidelines (WCAG)
21. Updates to this statement
The website's original accessibility statement was published in August 2025. An expanded version was prepared on October 26, 2026, and updated on October 30, 2026, when the bilingual accessibility menu and personal assistant were installed.
This statement may be updated following changes in legislation or technology, accessibility audits, changes to our services or requests from users. We will continue to promote an accessible, clear and respectful digital environment for everyone who visits our website.